Import-One-Stop-Shop (IOSS) will roll out a solution to allow us to pay VAT in the EU effectively on goods less than £135/ €150, VAT will be applied at checked for EU destinations, however we are in the process of adding IOSS, currently any orders to the EU we will be using a DDU Method:

Delivery Duty Unpaid (DDU)
DDU is where our customers must pays customs, duties and fees after their goods have arrived in the destination country. Please note customer local VAT must be paid also. Currently we are not collecting customer local VAT at the point of sale.

In this scenario, local customs will contact the customer, who must pay any outstanding charges before their goods are released for final delivery.

Remember: Parcels will be held by customs until payments are made. Any payments not received may result in parcels being returned, delayed or in some cases destroyed. Kuul Limited will not be liable for any occured costs such as rejected orders, unpaid fees, duty and or occured charges, refusals by the customer. Kuul Limited will update kuul.co.uk for IOSS with an alternaive method DDP (Delivery Duty Paid) where your Kuul Limited will collect all local EU VAT, customs, duties and fees at point of sale/checkout before shipping goods into the destination country to make the process simplier. 

8.         Faulty Returns Procedure

(after first 14 days of arrival but within warranty period)

All items on this website carry a full 12 month RTB (return to base warranty) unless stated otherwise. The customer is responsible for the return delivery costs however we may also offer to refund this cost in some circumstances. Kuul Limited will not be responsible for any return delivery costs to the customer of a replacement and/or repaired product. All products will be repaired or replaced whenever possible, or a refund minus our shipping and handling costs or alternative product will be offered where repair or replacement is not available within a reasonable time. Faulty items returned for repair or exchange, where no fault can be found will be charged a return shipping and handling fee, generally be approx £25 for UK and approx £45.00 for European customers, exact fee will be confirmed. All returns IN ALL CIRCUMSTANCES must be authorised for return by Kuul Limited prior to returning. ANY returns received without first obtaining authorisation may be refused and/or subject to return delivery costs where applicable. In the cases of any items being suspected of having a hardware fault in the first instance the customer should contact Kuul Limited by using any of the methods on our 'Contact Us' page providing full purchase details, RMA (return merchandise authoristaion) number along with return instructions will then be emailed. Once RMA instructions have been issued you (the customer) will have 7 days in which to return un-wanted/cancelled orders. All returns received without first providing a emailed/written returns request may be refused and/or subject to return delivery costs where applicable. Posting on the techkings.org sponsored enthusiasts Forum is not considered as a means of contacting Kuul Limited nor is it to be used for reporting hardware failures or warranty claims. All hardware failures or warranty claims can be reported directly to Kuu Limited via methods on our 'Contact Us' page providing full purchase details.